Privacy Policy
This is the Gourmand Asia (Reworld Media Pte Ltd. Business Reg # 201228461D) Privacy Policy. Gourmand Asia collects, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customized experience with Gourmand Asia. The collection, use and disclosure of Customer Data enables Gourmand Asia to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines Gourmand Asia’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.
By continuing to use Gourmand Asia’s services, you signify that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in respect of Gourmand Asia’s collection, use and disclosure of your Customer Data.
This Privacy Policy is divided into two Parts – A and B:
Part A: General Customer Data privacy policy statement
Part B: Privacy policy statement for Customer Data collected through Gourmand Asia & Reworld Media Group’s websites and those of brand’s mobile services facility
Part A: General Customer Data privacy policy statement
1. Types of Customer Data
The types of Customer Data that Gourmand Asia collects depends on the circumstances of collection and on the nature of the service requested or transaction undertaken.
There are two broad categories of Customer Data that Gourmand Asia collects:
Personal Data, which includes but is not limited to –
(i) Personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers;
(ii) Contact information e.g., address, phone number, email address;
(iii) technical information e.g., IP address; and
Statistical Data e.g., number of passengers flown, hits to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand Gourmand Asia’s customer profile and improve Gourmand Asia’s service offering.
For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data.
The provision of Customer Data (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for Gourmand Asia to carry out its services to you.
The failure to supply such Customer Data may result in (i) Gourmand Asia being unable to provide you with the services and/or products requested; (ii) Gourmand Asia being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by Gourmand Asia and Reworld Media Pte. Ltd.
2. Purposes for Collection, Use and Disclosure
Generally, Gourmand Asia collects Customer Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties (e.g., event promotion partners), or from publicly available sources, through our website, mobile services, and other channels including our co-marketing and business operations, in order to fulfil the following purposes, which include but are not limited to:
Providing services to you such as processing a transaction (e.g., eCommerce and monthly subscription), providing technical assistance, assisting you in the transaction, providing new contents alert messages through Gourmand Asia’s mobile services facility,;
Marketing and communicating with you in relation to products and services offered by Gourmand Asia, Reworld Media Group and service partners, as well as Gourmand Asia’s appointed agents;
Contacting you for service or customer satisfaction surveys and market research; and
Safety, security and legal compliance.
Gourmand Asia may also use and disclose your Customer Data with and to third parties in order to fulfil the purposes listed above.
In connection with the above, we may disclose your Customer Data to third parties, such as our 3rd party eCommerce and its service providers or online businesses, partner agencies, system management, security personnel, and other Reworld Media Group sites.
Gourmand Asia shall use its best endeavors to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.
In addition, Gourmand Asia may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. Gourmand Asia also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entities such as Gourmand Asia. Further, Gourmand Asia may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
3. Transfer of information overseas
The Reworld Media Group’s, which is a mother company of Gourmand Asia, Head Office is based in Paris, France. Customer Data may be transmitted to data storage facilities where Reworld Media Group keeps its central records. Customer Data may be transferred to Reworld Media Group’s offices and appointed agents in France, Singapore or other countries in connection with Reworld Media Group’s performance of the contract with you.
4. Consent
Generally, in the course of Gourmand Asia performing servicing functions such as event promotion, Social network services, log information, Registration, Subscription and eCommerce, Customer Data will, by nature of the task or transaction, be provided by our customers to Gourmand Asia. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Gourmand Asia to provide the requested or necessary service and/or product to them. Where you register on behalf of another person, you undertake and will ensure that the individual whose Customer Data is supplied to Gourmand Asia has authorized the disclosure, is informed of and consents to the terms and conditions of this Privacy Policy.
You may submit a request to withdraw your consent at any time by contacting Gourmand Asia (see Section 10) or by logging on to your website account with Gourmand Asia
Statistical Data is not linked to a customer record and Gourmand Asia does not need to seek consent for the collection, use or disclosure of Statistical Data. For more information on the collection and usage of Customer Data obtained from Gourmand Asia’s websites and through Gourmand Asia’s mobile services facility, please refer to Part B.
5. Access
Gourmand Asia will, upon your written request to our Customer Affairs Department (see Section 10), allow you to view your stored Personal Data. Where permitted by law, Gourmand Asia reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, Gourmand Asia reserves the right to deny you access to your Personal Data and may provide an explanation as required by applicable laws.
Exceptional circumstances include where:
An investigating authority or government institution objects to Gourmand Asia complying with a customer’s request,
The information may, in the exercise of Gourmand Asia’s reasonable discretion and/or assessment, affect the life or security of an individual, and
Data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.
To submit a written request to Customer Affairs Department to access your Personal Data, please use the following form:
Request for Report of Personal Data form
6. Retention
Gourmand Asia will retain Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, the legal or business purposes of Gourmand Asia, or as required by relevant laws.
When destroying Customer Data, we will take commercially reasonable and technically possible measures to make the personal information irrecoverable or irreproducible in accordance with the applicable laws.
7. Accuracy
Gourmand Asia needs your assistance to ensure that your Personal Data is current, complete and accurate. As such, please inform Gourmand Asia of changes to your Personal Data by contacting Gourmand Asia and submitting your updated particulars to Gourmand Asia in writing (see Section 10). If you are a registered website user, you may update your Personal Data at any time by logging on to your website account with Gourmand Asia.
Gourmand Asia may also request Personal Data updates from you from time to time. As detailed in Section 2 above under the “Use and Disclosure” sub-section, your registration information or log-in record may be disclosed to the appropriate media development authorities as required by law. As such, it is important to ensure that the Personal Data contained in your registration information or your activity is current, complete and accurate.
8. Security safeguards
Gourmand Asia takes the security and protection of your Customer Data very seriously. As such, Gourmand Asia makes reasonable security arrangements to protect your Customer Data against loss or theft as well as unauthorized access and undue disclosure.
As an example of a procedural safeguard, Gourmand Asia has implemented various authentication procedures internally and with our external service providers that may involve Gourmand Asia requesting various personal particulars from you in order to verify your identity before Gourmand Asia processes your request for a particular service, product or transaction.
Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through Gourmand Asia’s websites and Gourmand Asia’s mobile services facility are set out at Part B below.
If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, Gourmand Asia will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact Gourmand Asia (see Section 10).
9. Updates to the privacy policy
Gourmand Asia will amend this Privacy Policy from time to time and the updated versions will be posted on Gourmand Asia’s website and date stamped so that you are aware of when the Privacy Policy was last updated. Subject to applicable laws, the English version of this Privacy Policy will prevail over any version of this Privacy Policy in another language. In the event of any inconsistency in interpretation between the English version and any translation of the Privacy Policy, this Privacy Policy statement in English will prevail.
10. Contact us
If you have comments, questions or complaints about or requests relating to this Privacy Policy statement, please contact Gourmand Asia in writing at the address below referencing ‘Privacy Policy’:
Customer Service Manager
51 Goldhill Plaza #12-11, Singapore
Or email [email protected] referencing: Privacy Policy.
Part B: Privacy policy statement for Customer Data collected through our websites and our mobile services facility
1. Security safeguards
Gourmand Asia takes the protection of your Customer Data collected on Gourmand Asia’s websites and through Gourmand Asia’s mobile services facility very seriously. All Customer Data collected through Gourmand Asia’s websites, and through Gourmand Asia’s mobile services facility are protected by a secure server.
For example, when you transmit sensitive information such as credit card details through Gourmand Asia’s websites, such information will be encrypted before being dispatched over the internet.
Gourmand Asia also employs relevant software programs to monitor network traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies without notice to you.
To give you secure access to our online services, arising from your utilisation of Gourmand Asia’s mobile services facility, and your account, you can register with us, and we will give you a membership number/ User ID with a PIN that is unique and personal to you. You should not share your membership number/User ID or PIN, and should always ‘log off’ once you have finished your session on the websites as well as take the recommended precautions that ensure the safe and secure provision of Gourmand Asia’s mobile services facility.
As an additional security feature, Gourmand Asia has implemented a time stamp showing the time you have been on Gourmand Asia’s websites and the last time you logged out. If you detect any anomalies you should inform Gourmand Asia immediately (see Section 10 of Part A). Gourmand Asia has also provided a lock out feature in the event you fail to log in successfully after a number of attempts. Also, if you leave Gourmand Asia’s website idle for a period of time, we may give you a ‘warning’ dialogue box giving you the option to end your session.
2. Cookies
Most websites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive from your web browser to recognise your preferences and to tailor content to you. The cookies do not contain your Customer Data but only Statistical Data which is entirely anonymous. Please refer to your browsers documentation to check if cookies have been enabled on your computer or to request not to receive cookies.
Information and procedures regarding cookie handling are provided by the respective browsers documentation within the browser itself by clicking on ‘help’ and performing a search on ‘cookies’.
3. Links to other websites
Gourmand Asia provides you with links to other websites for your convenience and information. You access these websites at your own risk and Gourmand Asia is not responsible for these websites. Whilst Gourmand Asia will protect your Customer Data on Gourmand Asia websites, Gourmand Asia cannot control or be responsible for the policies of other sites we may link to, or the use of any Customer Data you may share with them. Please note that the Gourmand Asia Privacy Policy does not cover these other websites, and Gourmand Asia would recommend that you are apprised of their specific policies.
4. Minors
Gourmand Asia cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided Gourmand Asia with Customer Data without parental or guardian consent, the parent or guardian should contact Gourmand Asia (see Section 10 of Part A) to remove the relevant Customer Data and unsubscribe the minor.
5. Google Analytics
Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of www.gourmandasia.com, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more details, please refer to Google’s Privacy Policy.
GOURMAND ASIA MAGAZINE Personal Data Protection Statement
GOURMAND ASIA MAGAZINE aims to comply with the requirements of the Personal Data Protection Act 2012 (“PDPA”) and respects your choices in respect of your personal data.
The main purposes for which your personal data is collected, used or disclosed by GOURMAND ASIA (Under Reworld Media Ptd. Ltd.), its related corporations and our service providers in Singapore include providing you with our products and services, managing your subscriptions, renewals and your account, processing payments, addressing questions and feedback, improving our products and services, as well as where permitted under law, sending you marketing and promotional offers on products and services, and personalized content and advertising based on your preferences or demographics.
In addition, if you have registered your telephone number with the national Do Not Call (DNC) registry, we will not send you promotional and marketing messages via your telephone number unless you have provided GOURMAND ASIA MAGAZINE consent to do so.
GOURMAND ASIA MAGAZINE has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Should you have any feedback or enquiries relating to your personal data or if you wish to stop receiving promotional or marketing messages from GOURMAND ASIA MAGAZINE, please contact:
The Personal Data Protection Officer at the following addresses:
Name: Laetitia Nguyen
Email : [email protected]
Postal Address: 51 Goldhill Plaza #12-11 Singapore, 308900
Telephone Number : +65 62484963
For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg
